Workplace Device Support
Enhance productivity with modern field support
With 2.9 million devices supported worldwide, we offer comprehensive maintenance, technical assistance and field engineering for all your workforce devices and software.
This includes troubleshooting, updates and replacements, improved by augmented reality for remote expert guidance. We also provide secure access to replacement devices or peripherals through smart lockers and vending machines, streamlining exchanges and saving time. And our walk-in tech bars enable you to get instant support for any day-to-day issues.
A Leader in digital workplace services
For the third consecutive year, Everest Group named us a Leader in its PEAK Matrix® for Digital Workplace Service Provider 2022 report.
Our approach
We provide the best possible support experience, anywhere, anytime. Our global service centers, technicians and partners deliver fast, reliable and cost-efficient solutions for your workplace devices and software.
Nuestros servicios
Soporte remoto avanzado
Mejore la experiencia de la mesa de servicio y evite el envío y soporte de problemas comunes del escritorio con nuestros expertos altamente calificados.
Soporte para el campus
Obtenga soporte dedicado a la reparación de hardware y software, soporte para la instalación, el traslado, la incorporación y el cambio, y actualización de tecnologías en grandes ubicaciones.
Servicios de depósito
Respalde el almacenamiento, la administración y la organización de la disposición de los dispositivos y periféricos asociados con nuestras capacidades de administración de depósitos.
Soporte de envío
Envíe su servicio a sitios ubicados en áreas remotas o sitios que no cumplen con los requisitos para servicios in situ a tiempo completo.
Barra técnica de TI
Impulse resoluciones más rápidas y convenientes con ubicaciones sin reserva que ofrezcan servicios de reparación y maneje las preguntas mediante citas programadas o solicitudes ad-hoc.
Máquinas expendedoras y armarios inteligentes
Permita la conveniencia, fomente el autoservicio y aumente el soporte de TI en el sitio con máquinas expendedoras y casilleros inteligentes para el consumidor de TI.
Our impact
100+
onsite inventory managed annually
160+
countries with delivery capabilities
2.9M+
devices supported globally
4.5K+
field technicians deployed globally
6.5M
users supported remotely and desk-side
Case studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
Technology spurs the future of rail
By enabling next-generation technology solutions and services, Trinity Industries transforms rail services with modern infrastructure and real-time railcar intelligence.
Awards and recognition
Gartner | 2024
We are a Leader in the 2024 Gartner Magic Quadrant™ for Outsourced Digital Workplace Services, Worldwide (two years in a row)
NelsonHall | 2023
We are a Leader in NEAT vendor evaluation for Advanced Digital Workplace Services (four years in a row)
ISG | 2023
We are a public sector Leader in ISG’s Provider Lens™ evaluation for Future of Work Managed Workplace Services – End-user Technology 2023
Resource library
Explore the latest research, insights and news on the most crucial topics in data centers.