Customer Services and Interaction Management

Why NTT DATA

We provide seamless, personalized customer experiences that are tailored to your business needs. Combining strategic consulting with advanced technology, we help you to enhance every customer touchpoint. By staying ahead of industry trends and anticipating future challenges, we help our clients achieve growth and operational excellence through forward-thinking solutions.

• Enhanced customer satisfaction: Our automated QA delivers proven results like a 28% reduction in customer dissatisfaction boost in customer experience, and a 30% increase in sales.
• Customer journey management: We deliver reliable, seamless and effortless customer experiences through comprehensive solutions.
• Global and local delivery: Our exceptional team is spread across 25 countries on six continents.
• Technology-driven solutions: We leverage the latest technologies, including AI, GenAI, machine learning and automation, to provide efficient and intelligent customer support.
• Data-driven insights: We've leveraged our insights to enhance our self-serve interactive voice response (IVR), driving a 67% increase in containment rates and significantly improving customer satisfaction and experiences.
• Continuous improvement and innovation: We’re committed to continuous improvement, regularly updating our solutions to reflect the latest industry trends and best practices.
• Security at the core: Our industry-certified programs ensure a highly secure operating environment.

Nuestros servicios

Our Impact

Case studies