Industry Trends: Energy, Mining and Utilities

ServiceNow’s Energy Sector Edge

ServiceNow is uniquely positioned to help Energy, Mining, and Utility company’s breakdown silos, power top-down visibility, and enable transformative customer and employee experiences. ServiceNow can help energy companies harness the power of connected operations to transform their business.

Challenges In the Energy Sector

Organizations in the energy sector are under pressure from all sides. Next-gen technology like distributed energy and various renewables are increasing competition, while public interest in environmental issues has been steadily pushing players in the industry towards committing to net-zero carbon emissions for some time. Yet organizational silos, lack of key visibility and costly legacy systems are slowing them down.

Understanding these issues, the ServiceNow platform enables energy companies to:

• Power operational excellence and resiliency
• Excel at security and compliance
• Elevate the customer experience
• Deliver consumer-grade employee experiences

Here’s a sneak peek at three of the top challenges facing Energy organizations:

• Changing infrastructure: Distribution infrastructures are changing as new technology emerges. Intelligently investing in the right tech and adapting in real-time remain a top priority.
• Ensuring safety: as our energy systems become more connected, intelligent, and efficient enabled by new tech, they are also left vulnerable to exploitation by outside forces. Companies must ensure a safe and efficient operating model to mitigate this risk.
• Reputational risk: Orgs faced increased pressure from consumers, environmental groups, investors, and governments to clean up their act and maintain transparency to ensure a better future.

To offset the financial impact of the political, social, and economic pressures, ramping up operational efficiency is essential for today’s energy enterprises. Reducing cost, offering innovative services, and operating safely in the communities they serve with partners such as ServiceNow is paramount to today’s energy companies.