facebook sharing button
twitter sharing button
linkedin sharing button
email sharing button

Streamline operations with future-ready support

Reinvent your business support processes with our digital transformation expertise. We blend traditional business process services (BPS) with advanced business process as a service (BPaaS) and cutting-edge technologies to guide your digital transition.

We ensure your business not only adapts but excels in a changing environment, collaborating closely with you to deliver exceptional services that emphasize security, privacy, and compliance with regulations across industries.

She is analyzing graph pie chart.

Our approach

Revolutionize your traditional business processes by transforming them into sophisticated digital solutions.

Our services

Discover how our innovative, intelligent automation and GenAI solutions enhance the customer experience, cut costs and optimize administration services for increased business efficiency.

Our impact

3K+

specialists and consultants

300+

specialists in analytics

~50%

cost reduction

1.1K+

bots in shared service functions

25+

years in mailroom and digitization

850+

clients with a 42+ NPS

Case studies

Read how companies in various industries achieved their goals by partnering with NTT DATA.

The girl is cooking with her mom.

Ensuring competitiveness by modernizing operations

Blue Cross Blue Shield of Rhode Island (BCBSRI) transformed the customer experience by consolidating IT and customer management processes on a single platform.

Read the case study
The boy is talking to the doctor

A stronger community, a more stable provider network

CHPW overhauled processes to pay claims faster and more accurately, accelerating provider cash flows to strengthen their reputation and ensure a high standard of member services.

Read the case study
The girl is getting a checkup from the doctor and smiling

Revenue cycle management streamlined for success

ALN Medical Management streamlined operations and mitigated rising complexity and costs by optimizing its revenue cycle management workflows for greater productivity and operational efficiency.

Read the case study

Awards and recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.

Ranked 13th globally in the BPS Top 50

Everest Group | 2024

Resource library

Explore our latest research, insights, guides and news on the most crucial topics in business support processes.

Meeting is going on with all teammates

A smarter approach to claims auditing

Ask these questions to see if an audit-as-a-service model can reduce operational costs — and headaches — for your health plan or TPA.

See the infographic

Why NTT DATA

Leverage our next-generation digital support services.

  • XLA, OKR and SLA management: We oversee experience level agreements (XLAs), objectives and key results (OKRs) and service level agreements (SLAs) to meet established performance standards.
  • Sustainable process services: We integrate ecofriendly practices with business operations for improved sustainability and efficiency.
  • Content development and training: We craft customized training materials and programs to boost employee capabilities and organizational knowledge.
  • Business intelligence as a service (BIaaS): We uncover and provide critical insights through advanced data analytics and business intelligence tools, enabling strategic, data-informed decisions.
  • Process intelligence services: We use AI to automatically gather and analyze process data, offering insights on how to improve operational excellence, automation and productivity without interrupting workflows.
  • Customer experience (CX): We improve customer interactions and satisfaction with tailored CX strategies and tools.
  • Business process automation: We apply automation technologies to streamline operations and improve efficiency.
  • AI support services: We support AI applications and machine learning models with high-quality data annotation, powered by sophisticated AI technologies.
  • Trust and safety: We maintain secure, compliant operations with comprehensive trust and safety protocols.