As we move into the digital world, every aspect of your business is becoming customer oriented and self-service. If you’re not the easiest company to work with across all channels, your competition, including disrupters, will make it their business to be.

By clearly quantifying your brand’s customer frustration level, using our unique analytical scoring approach and tools, Our Customer Friction Factor SM service consultants will give you all the information you need to begin mitigating your customer’s frustration levels — improving your customers’ experiences, increasing their loyalty and delighting your customers.

An evaluation of customer frustration begins by introducing your organization to the Customer Friction FactorSM service. We will help you determine which transactions should be measured.

Build the Case for Customer Centric Transformation.